Reset your account password (Email)
Reset password using the email method (2-step process)
- Step 1 (provide valid credentials)
- Identity confirmation through your recovery email address (what you have access to).
If the entered persal and ID number combination is valid, an email containing a "Reset Link" will be sent to the email address you had provided during registration.
Clicking on the link in the email will open the password reset page allowing you to proceed with the next step of the process.
- Step 2 (assuming a positive response from step 1)
- Identity confirmation through your "Secret code" (what you know).
Along with entering a password that meets the minimum security requirements, please provide the 4-digit secret code you entered during your account registration or updating your account information.
If the provided secret code is correct, the password you entered will be processed and become active in a few minutes.